In business as in life, you ultimately get what you deserve, not just what you negotiate.

- Sanjay Anand, Founder and CEO, CMP Institute

That is why we are committed to teaching you how to be more, do more, have more, and most importantly deserve more.

CMP® Soft-Skills Training

"Certified Management Professional training services for professionals, managers, directors and leaders."

Our CMP Soft-Skills Training Series includes the following courses. Please contact us if you are interested in having us teach one or more of these programs at your location (i.e. at your company, or if you are a training/conference organizer at a public seminar that you are planning).

Each program is offered in three formats: half-day overview, one-day intensive, and two-day immersion.

Coaching Training focuses on helping coaches properly define their coaching roles and provides the skills needed for success.  A wide range of activities fall under the label of coaching—guiding, teaching motivating, and mentoring—and this program is designed to train for one-on-one coaching situations. 

Communication Skills Training offers all the resources and tools needed for effective communication skills.  Use this complete program to design presentation, negotiation, conflict resolution, or assertiveness skills for group or work teams or to design interpersonal communication learning for your entire organization.

For any organization that wants to develop knowledgeable, responsive customer relations specialists to improve customer satisfaction and raise the bar for service excellence, Customer Service Training provides practical, hands-on guidance. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. Customer Service Training teaches the importance of happy customers and will help you improve the disposition, timeliness, attitudes, and problem solving capabilities of customer facing employees.